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The player won some money in the casino, made a withdrawal request and sent in all documents needed. However, their account was locked and all funds seized due to a duplicate account accusation.
The player stated they only had one account in the casino and was looking for help in this matter. A representative of the forum recommended them to turn to licensing authorities.
Delayed payment, status unknown. The player made a withdrawal request but the payment was delayed. The casino asked for new documents for verification and promised to look into the matter.
No update since then. Delayed payment, likely paid. Player unable to withdraw their winnings. The player deposited money in the casino and managed to win.
After depositing in a sister casino, their account was locked. The player put a lot of effort into solving this problem, contacting the casino on numerous occasions, but did not succeed.
Complaints on related Betsafe Casino Same owner. Insufficient evidence from casino. Bonus terms and conditions breached, account closed, funds were seized.
In the past, David made two successful withdrawals with no issue. There is no further information on this case. No reaction, good regulator.
The casino refused to accredit a bonus as originally advertised. The player finished as the fourth at the slots tournament called the Great gadget giveaway and a bonus.
About three days later after he won, he received the price code but the bonus was nowhere to be seen. After he contacted the customer support, he was informed that no bonuses were offered as prices, only gadgets in this case an iPad.
The player had offered three pictures as a proof of the bonus and prices. Bonus conditions breached, account closed, all funds were seized.
Account closed and funds were seized over a misspelled email address. Hans played at the casino for a while when he realized he made a mistake by misspelling his email address on his account.
He contacted the customer support and was told to send documents for verification and the problem should be fixed.
Account closed and all funds were seized due to broken terms and conditions rules. The player was asked to send more pictures to be verified but shortly after that was informed that the account was permanently closed and would never be opened again.
Complaints on related Mr Smith Casino Same owner. Delayed payment, no reaction from the casino. Delayed payment, no response from the casino.
The customer wanted to withdraw after winning in the casino, did succesfully withdraw a part of their winnings but the rest was still awaiting approval after some time had passed.
The customer wanted to withdraw their winnings but later their winnings were removed from their account and only deposit remained. Upon further investigation from the customer, they found out that they could deposit money and claim a bonus but not play in the casino as their country was restricted from playing in the casino.
Account closed, deposits returned. There is no further information on this case and the casino never responded.
There is no further info on this case. Bonus conditions breached, deposits returned. The casino responded, citing which terms the customer breached and if they wished to pursue this case further to turn to an authority.
Complaints on related SverigeAutomaten Casino Same owner. The player, Adyrus1, had his account closed including his winning, without any reason given.
The case remains open and unresolved. Complaints on related Super Casino Same owner. Player unable to withdraw their money, one year delay in payment.
The player was trying to withdraw their winnings for a year. The casino kept delaying the payment due to the verification process and change in management.
The extremely long delay left the player disappointed and frustrated. Player unable to make a withdrawal, delayed payment.
The player made a withdrawal request, but the payment was delayed. The casino stated their account was under review by the management team which took several weeks and left the player frustrated.
The complaint remains unresolved. The player likely did not read the bonus terms and conditions and their winnings were capped at the maximum cashout amount.
Delayed payment, player impatient. The player tried to make a withdrawal and was asked to send in their documents repeatedly. This caused a delay in payment.
Player accused of terms and conditions breach. The player made a deposit and claimed a bonus. After playing in the casino and making progress they noticed the wagering requirements doubled.
There was a long discussion with the casino and the player was accused of terms and conditions breach.
The player categorically disagreed and was ready to take legal action. The player complained their withdrawal was delayed. When the player informed the casino about the situation and requested a refund.
However, according to the casino, there was not enough evidence the laptop was stolen. Get Lucky Casino - Declined payment without any reason.
Hello, I visited last week for the first time Getlucky casino, and i registred there. I received the freespins promotion like all other players did Cloudbet Casino - Bitcoin payment still pending after I tried emailing them, but received no reply.
Staybet Casino - Payment is being delayed for months. I have been waiting 3 months continueusly gettin told the same thing over and over , basically saying it will be processed ASAP!
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